ESS is committed to providing excellent customer service; our business provides a customer-centric experience, believing the quality of our service ensures we will succeed and grow. The customer service team is a totally dedicated resource operating independently from the installation and commissioning departments, allowing high levels of service and customer back-up.
ensuring maximum efficiency of resource and providing a single point of contact regardless of location.
Service engineers are appointed to focus on key customers, this reduces any downtime likely to occur due to lack of familiarity of the site or particular installation.
Where appropriate, this can be arranged through our 24 hour manned central station, which will contact the engineer and arrange the site visit on your behalf.
All service engineers are highly experienced and receive ongoing training to keep them fully abreast of the latest developments and products.
ESS provides bespoke maintenance contracts which can be tailored to suit your particular requirements.
can be programmed for quarterly or six monthly visits
Larger or more critical installations; can be programmed for monthly visits
24/7 monitoring of security systems and site response
maintain 24/7 site accessibility
Availability of spare parts is essential for performing maintenance in an efficient and economical way. ESS assures customers of the ready availability of spare parts by holding substantial spares in stock at the two ESS offices. On larger and more complex sites, it is more common for an agreed stock of vital spares to be held on site and replaced as usage dictates.