Providing security solutions for

T: 01325 488428


ESS is committed to providing excellent customer service; our business provides a customer-centric experience, believing the quality of our service ensures we will succeed and grow. The customer service team is a totally dedicated resource operating independently from the installation and commissioning departments, allowing high levels of service and customer back-up.

Service Engineers

  • Centrally managed

    ensuring maximum efficiency of resource and providing a single point of contact regardless of location.

  • Key customers

    Service engineers are appointed to focus on key customers, this reduces any downtime likely to occur due to lack of familiarity of the site or particular installation.

  • Out of hours response

    Where appropriate, this can be arranged through our 24 hour manned central station, which will contact the engineer and arrange the site visit on your behalf.

  • Fully trained

    All service engineers are highly experienced and receive ongoing training to keep them fully abreast of the latest developments and products.

Maintenance Contracts

ESS provides bespoke maintenance contracts which can be tailored to suit your particular requirements.

  • Routine maintenance

    can be programmed for quarterly or six monthly visits

  • Specialised maintenance

    Larger or more critical installations; can be programmed for monthly visits

  • Remote monitoring

    24/7 monitoring of security systems and site response

  • Site accessibility

    maintain 24/7 site accessibility

Spare Parts

Availability of spare parts is essential for performing maintenance in an efficient and economical way. ESS assures customers of the ready availability of spare parts by holding substantial spares in stock at the two ESS offices. On larger and more complex sites, it is more common for an agreed stock of vital spares to be held on site and replaced as usage dictates.